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Technology Support Analyst £Exc

This leading, independent, global Asset Manager is currently looking to hire a Technology Support Analyst to join their dynamic and high profile Technology team. Ensuring 1st and 2nd line high quality support to the business, the successful candidate will ideally hold a relevant degree and have a technical work/internship experience within a similar role. A keen interest in working within investment management/ financial services, together with strong numerical ability is preferable.

Roles & Responsibilities

  • Ensure continuous operation and protection of desktop and cybersecurity components.

  • Ensure optimal availability and performance of end user hardware and software.

  • Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth.

  • Ensure ongoing protection of critical data, via backups and replication.

  • Maintain lab environments, providing an efficient working environment for technology projects.

  • Respond to User and IT Staff queries, providing 1st/2nd line support.

  • Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users.

  • Organise user and Technology staff training as required.

  • Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours.

  • Provide VIP technical support to senior staff.

  • Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary.

  • Provision of high-quality Desktop support to internal clients, project teams and senior management.

  • Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber-attacks.

  • Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager.

  • High quality documentation, strong attention to detail. Maintain lab environments, providing an efficient working environment for technology projects.

Experience & Qualifications

  • Graduate with a 2.1 in a relevant degree, or suitable work experience.

  • Numerate (required to pass numeracy entrance test).

  • Technical experience in a production Wintel / Cybersecurity environment.

  • Essential technical skills:

  1. Windows OS 10

  2. Windows Server 2008R2/2012R2/2016/2019/2022

  3. Active Directory / DNS

  4. Antivirus, encryption and data loss prevention suites

  5. Public-key cryptography

  6. Web proxy and email security products

  7. Basic networking, TCP/IP, Routing/Switching

  8. PowerShell, Batch scripting

  • Ability to interact effectively at all levels.

  • Strong oral and excellent written skills.

  • Relating and working as part of a team.

  • Commitment to the team.

To hear more about this exciting opportunity, please contact Karen Consalvi on 020 7847 8874 or email your CV to karen@meredithbrown.com

Ref: KC1134867

Please note: that due to the high volume of applicants responding to our adverts we are regrettably not able to feed back on all applications; only successful candidates will be contacted.

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